Social Security & Pension Fund

iSON is the exclusive provider of an integrated solution, which covers Member registration, Contributions & Service management, Member & Beneficiary’s End of Service & Pension management, Customer care, investments & Portfolio management, and the back office function like Accounting, HR, and Procurement for Middle East’s Pension and Social Welfare organizations, which is compliance with Islam Sharia’a rule. It had initially developed the solution by extending Oracle application but has recently upgraded the solution with latest technology tools like Siebel CRM for public sector, Siebel Case management for Social Welfare and Oracle policy automation for flexible rule management. The following are the key components and the benefits of the solution

Solution Components

Contribution & Pension Solution

  • Siebel Public Sector CRM with Case Management
  • Oracle Policy Automation Suite

Customer Service / Help Desk

  • Siebel Public Sector CRM

Investment Solutions

Back Office

  • Oracle e-Business Suite (Financials, Procurement, and HR)

Business Intelligence


Document Management System

  • Enterprise Content Management (ECM).

Key Benefits

Online Registration & Update of Member details

Easy integration with other Government Entities via National ID key

Easy Contribution handling and reconciliation

Single source of data capture and Universal usage across the system

Multifaceted Customer interface for easy support

Easy maintenance due to dynamic rule engine

100 % fitment for Middle East Social Security rules & Regulations

Paperless Processes & Workflows

Larger coverage and distributed responsibility due to web interface

Reduced license & maintenance cost