Off-Site Support Model

This is designed for customers who have first level support and would like to optimize the operating costs of their Business Applications (i.e. Oracle ERP etc.) and related infrastructure.

Customers can choose from the following off-site packages:

Standard Support Package

Premium Support Package

Enterprise Support Package

All of the above packages are modeled in such a way that they can be customized based on client’s specific needs.

Key Benefits

  • It makes clients avoid hiring of divergent specialized skill sets.
  • It insulates clients from resource management difficulties.
  • It ensures service continuity.
  • It provides clients a choice of a wide range of resource pool capabilities at minimum cost.
  • It offers an ITIL based process oriented support services.
  • It utilizes a KPI based SLA services for response and resolution time.
  • It offers clients a choice of specific packages based on their needs.
  • >

Standard Support Package

Key Services

  • Calls can be of the following categories
    • Problem identification
    • Clarifications related to the day-to-day business operations
    • Gap in understanding the business process
    • How to do it
  • Minor Corrections in existing reports
  • Bug fixing, column addition, corrections in labels, totals etc.
  • Monthly health check on server and database through VPN
  • E-mail support during customer office hours
  • Telephone support during customer office hours (only for critical queries)

Standard Support Package

Key Services