Oracle Utilities

Client Testimonials

I am once again privileged to report that the Upgrade of CC&B in ADDC and AADC is also accomplished successfully. The work conducted with precision over the week end and with close collaboration of all team members, which comprised of iSON, ORACLE, INJAZAT, SUN, AADC users and the project team.
Technical Advisor - ADWEA

Press Announcements

Ministry of Water and Electricity (MoWE) of Saudi Arabia Implements Oracle Utilities Customer Care and Billing to Improve Service Delivery

iSON Oracle Utilities Offerings


The need for utility companies is to adapt and adopt digital transformation and also learn to move at a faster pace. This will also allow utility companies to align and synchronize their operations to optimize returns on innovation and investments. The need for digitalization is further augmented due to tighter regulations governing customer service, climate change and emissions which are driving utilities to transform and address the challenges and meet the expectations of stakeholders. As a result, the utility company of tomorrow must significantly impact the lives of its consumers while addressing business challenges, adopting technology evolution and adhering social and environmental concerns.

ISON through its vast experience in implementation of mission critical applications has benefited large and medium sized utility customers to enhance customer service using latest technology trends and ultimately help utilities achieve operational excellence in customer service.

The ISON Utilities practice helps water, gas and electricity, chilled water and sewage service provider utilities leverage automation and analytics to transform operations and reduce cost to serve customers. Our digital solutions refine actionable insights from enterprise assets, smart devices, smart meters and business processes.

Domain Expertise

ISON domain expertise in Utilities encompasses:




Waste Water

District Cooling

Oracle Utilities Applications

ISON provides consulting services across Utility Value Chain for implementation and maintenance of Oracle’s Utility applications.

ISON has experience in implementing most comprehensive applications and business processes to empower utility business transformation. This includes products from Customer CRM and Billing to Smart Metering and Asset Operations.

The below section provide list of Oracle Utility Applications that ISON focuses on:

Customer Operations

  • Oracle Utilities Customer Care and Billing system (CC&B)

Meter Operations

  • Oracle Utilities Meter Data Management system (MDM)
  • Oracle Utilities Load Analysis
  • Oracle Utilities Analytics

Asset Operations

  • Oracle Utilities Work & Asset Management
  • Oracle Utilities Mobile Workforce Management Systems (MWM)
  • Oracle Utilities Operational Device Management
  • Oracle Utilities Analytics

The below section provides list of ISON proprietary solutions:

ISON Proprietary Solutions

E-Services Portal

  • Online Registration for Commercial and Residential Customers
  • Large Customer (Corporate/Government) Registration by Portal Administrators
  • Password Management (forget password etc.)
  • Customer Profile Management (view and update)
  • Customer Account details
  • Consumption History, Bill History, Payment History
  • Add Meter Read
  • Online Bill Payment
  • Pay for a friend
  • Service Requests (Move In and Move Out)
  • High Bill Complaint
  • Track Service Request Status
  • Business Notifications via Email and SMS
  • Customer Document Upload (if supported by Empower’s existing or planned Document Management System)
  • Manage Beneficiary Accounts of large Government/Commercial Customers
  • Locate Us
  • Portal Account Cancellation

Print Apps

  • Fully integrated with CC&B
  • Extract & Dispatch of Bills, Statements & Letters
  • Multiple Communication Channels for Dispatch of Bills , Statements and LettersMultilingual (English and Arabic) Support

ISON has successfully delivered several projects in all the GCC countries. All major CC&B implementation in the region.

The knowledge and experience drawn from years in the operations of Utility Companies in the GCC Region, allows a more organized and integrated approach to activities involving Customer Relations, Billing and Collections, Meter and Workforce Management and places iSON into an advantageous position and brings additional benefit to its customers in terms of implementation of industry best practice.

Value Proposition

Products Tightly Integrated with CC&B

Standard Interfaces

  • Financial System, IVR, Inventory Management
  • e-Payment Gateway, Banks
  • Meter Reading, Field Work Outsourcing, GIS, HES

Bill Extract and Bill Print Solution

  • Extract data for printing in configurable format
  • Dispatch of bills through multiple communication channels
  • Generates Bills, Statements, Receipts, Letters

Data Migration

  • Automate Extract, Transform and Load Process
  • Automate real time generation of scripts for data extraction / load
  • Standard Control reports for Data migration testing

Reports Suite

  • Standardized Operational Reports
  • Senior Management Reports and Dashboards
  • Compliance Reports for Internal Stakeholders

Large Pool of Bi-lingual (Arabic/ English) Functional Resources

  • Highly knowledgeable, possessing rich experience of successful implementation.

Large Pool of Technical Resources

  • Highly knowledgeable, possessing rich experience Oracle Database and Middleware Technologies like SOA and Application Servers.

Local and Regional Adaptability

  • Custom Built Plug-in configuration allowing fine-tuning of application to suit the regional business processes resulting in quicker development at lower costs.

Salient Achievements

  • The First company to implement Oracle CC&B system in the GCC and Middle East
  • First to implement Arabic enabled CC&B
  • Has completed four CC&B implementations in the GCC region
  • Has developed utility best practices for local and regional requirements
  • Has developed knowledge base to Develop and Integrate e-Services Portal with CC&B
  • Has developed interfaces between CC&B and other several applications including e-payment portals, IVR, Financial, SMS, E-mail, GIS, DMS Systems and MIS Reporting
  • Fully familiar with implementation and cultural requirements of the region
  • First to integrate Emirates Nation ID with CC&B
  • First to implement ETPM (Pilot Project)