“I am once again privileged to report that the Upgrade of CC&B in ADDC and AADC is also accomplished successfully. The work conducted with precision over the week end and with close collaboration of all team members, which comprised of iSON, ORACLE, INJAZAT, SUN, AADC users and the project team.”
Technical Advisor - ADWEA
The need for utility companies is to adapt and adopt digital transformation and also learn to move at a faster pace. This will also allow utility companies to align and synchronize their operations to optimize returns on innovation and investments. The need for digitalization is further augmented due to tighter regulations governing customer service, climate change and emissions which are driving utilities to transform and address the challenges and meet the expectations of stakeholders. As a result, the utility company of tomorrow must significantly impact the lives of its consumers while addressing business challenges, adopting technology evolution and adhering social and environmental concerns.
ISON through its vast experience in implementation of mission critical applications has benefited large and medium sized utility customers to enhance customer service using latest technology trends and ultimately help utilities achieve operational excellence in customer service.
The ISON Utilities practice helps water, gas and electricity, chilled water and sewage service provider utilities leverage automation and analytics to transform operations and reduce cost to serve customers. Our digital solutions refine actionable insights from enterprise assets, smart devices, smart meters and business processes.
ISON domain expertise in Utilities encompasses:
ISON provides consulting services across Utility Value Chain for implementation and maintenance of Oracle’s Utility applications.
ISON has experience in implementing most comprehensive applications and business processes to empower utility business transformation. This includes products from Customer CRM and Billing to Smart Metering and Asset Operations.
The below section provide list of Oracle Utility Applications that ISON focuses on:
The below section provides list of ISON proprietary solutions:
ISON has successfully delivered several projects in all the GCC countries. All major CC&B implementation in the region.
The knowledge and experience drawn from years in the operations of Utility Companies in the GCC Region, allows a more organized and integrated approach to activities involving Customer Relations, Billing and Collections, Meter and Workforce Management and places iSON into an advantageous position and brings additional benefit to its customers in terms of implementation of industry best practice.
Products Tightly Integrated with CC&B
Bill Extract and Bill Print Solution
Large Pool of Bi-lingual (Arabic/ English) Functional Resources
Large Pool of Technical Resources
Local and Regional Adaptability