“Know Your Customer” or customer on-boarding is a major concern for enterprises, specifically BFSI institutions and communications service providers (CSPs) with evolving geopolitical security concerns, market dynamics, stiff competition, regulatory scrutiny and operational overheads. The enterprises face challenges in adopting a customer on-boarding framework mainly originating from people, process and data.

ISON offers end-to-end automated KYC solution that captures customer information like photograph, proof of address (POA), proof of identity (POI) & biometric fingerprints, as per the business requirements. The data is captured from multiple sources such as Passport, Middle East ID, Labour Card, Driving license and other documents through automated data entry using QR code and barcode, aids followed by a series of validation & verification steps that are undertaken to verify the identity of the applicant being on-boarded.

The ready to deploy solution can be implemented with various enterprises like communications service providers, banks, microfinance institutions, insurance companies, travel and hospitality, utilities and government sectors.

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Customer Experience Management
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