“I am once again privileged to report that the Upgrade of CC&B in ADDC and AADC is also accomplished successfully. The work conducted with precision over the week end and with close collaboration of all team members, which comprised of iSON, ORACLE, INJAZAT, SUN, AADC users and the project team.”
Technical Advisor - ADWEA
The Utility companies are at the forefront of adopting digital transformation and learning new ways to move at a faster pace. This allows them to align and synchronize their operations to optimize returns on innovation and investments. The need for digitalization is further augmented by tighter regulations governing customer service, climate change, and emissions. These important factors are driving utilities to transform and address the challenges to meet the expectations of stakeholders.
As a result, the utility company of tomorrow must significantly impact the lives of its consumers while addressing business challenges, adopting technology evolution, adhering to social and environmental concerns. iSON through its vast experience in the implementation of mission-critical applications has benefited large and medium-sized utility customers. With the adaptation of enhanced customer service, using the latest technology & trends, our best practices have ultimately helped utilities achieve all-around operational excellence.
The iSON utilities are working round the clock to ensure that every system linked to it leverages automation and the power of analytics to transform operations and reduce the cost to serve customers. Our digital solutions refine actionable insights from enterprise assets, smart devices, smart meters, and business processes.
iSON domain expertise in Utilities encompasses:
iSON has been implementing the most comprehensive applications and business processes to empower utility business transformation over the years. Providing consulting services across Utility Value Chain for implementation and maintenance of Oracle’s Utility applications is one of the core activities.This includes products from Customer Relationship Management (CRM) and Billing to Smart Metering and Asset Operations.
iSON has successfully delivered several projects in all the Gulf Cooperation Council (GCC) countries. All major Customer Care and Billing (CC&B) implementation in the region.
The knowledge and experience drawn from years in the operations of Utility Companies in the GCC Region, allows a more organized and integrated approach to activities involving Customer Relations, Billing and Collections, Meter and Workforce Management and places iSON into an advantageous position and brings additional benefit to its customers in terms of implementation of industry best practice.
There are various Products Tightly Integrated with CC&B and offer a variety of value propositions.
Bill Extract and Bill Print Solution
Large Pool of Bi-lingual (Arabic/English) Functional Resources
Large Pool of Technical Resources
Local and Regional Adaptability