ISON empowers government customers in IT transformation, supported by local presence, deep domain knowledge, and global delivery expertise. A diversified, well-trained and motivated talent pool from 30 nationalities delivers solutions based around a mature global delivery model to clients across Africa, Middle East and ASEAN region. With a deep presence across these regions makes us one of the most trusted, dynamic and highly adaptable Customer Experience Management player creating value for the government customers to serve their citizens better.

Our comprehensive services portfolio focuses on e-Government initiatives including data warehouse management, automation of various government departments, transformation of services, access channels, and business processes to electronically deliver public services. 

We help in establishing a single gateway for Government while integrating sectors such as social security, health, tax, education, agriculture, customs and excise, vehicle registration, and central departments, regional& local authorities, and state owned service delivery agencies; which helps them in their decision making.

Our comprehensive framework consists of tools, methodologies, industry best practices, and ready-to-deploy assets that shorten the implementation time and significantly reduce risks arising from non-compliance, poor quality, and budget and time overruns.

Our solutions and service offerings help the clients in:

  • Economies of scale through IT enabled process standardization and local presence in different regions
  • Increased customer experience through integrated public services’ delivery for the citizens
  • Increased transparency through real-time information sharing between integrated government departments and service delivery agencies