Depending on the needs of an enterprise, contact centers have evolved from simple voice-based operations to technically sophisticated ones. The challenge today is to transform these into fully integrated, context-based customer experience management centers to address the needs of the customer. Enterprises need to shift to a customer experience management centric approach, which includes adapting to flexible and scalable infrastructure, multi-channel interactions – voice, e-mail, IM, video and social networks; and integration with enterprise applications, fully preserving the "customer" context.
With extensive experience in multi-vendor products and platforms, ISON offers end-to-end technology solutions for contact centers, including consulting, systems integration, infrastructure implementation, and onsite/ remote support which help enterprises address the ever-demanding customer needs. Our contact center capabilities include:
The solution provides following benefits to enterprises:
We also offer BPO services, through ISON BPO in telecom, government, oil & gas, and banking and financial services sectors. The robust BPO services infrastructure is built on global delivery framework to deliver voice, non-voice and other knowledge process outsourcing (KPO) services.
The solution provides following benefits to clients: