Composite Support Model

This support model is an extension of the On-site and Off-site models and can be customized according to the customer needs with the combination of the On-site and the Off-site offerings. This model is suitable for those clients who need on-site resources to coordinate the support in addition to the off-site support package.

Key Benefits

  • It offers one more level of flexibility to our customers.
  • It keeps On-site staff at minimum to help reduce cost of operations and select one of the Off-site packages (Standard, Premium and Enterprise) based on needs.
  • It improves communication between off-site and third party support for issue resolution.
  • On-site staff provides specialized inputs to key users and helps maintain application processes.
  • Clients can avoid hiring staff with divergent specialized skill sets.
  • It insulates clients from resource management difficulties.
  • Ensures service continuity
  • It provides clients a choice of a wide range of resource pool capabilities at minimum cost.
  • It offers an ITIL based process oriented support services.
  • It utilizes a KPI based SLA services for response and resolution time.