ISON transforms customer experience through deployment of unified, centralized and automated contact center solution
Implementation of AVAYA’s proactive outreach manager (POM) and proactive IVR systems
Implementation of AVAYA’s contact center technology and managed services throughout 16 call centers.
Capacity build-up for 3,000 seats in contact centers throughout the region.
Deployment of 10,000 IVR ports for both incoming & outgoing service calls
Unify and centralize customer experience for subscribers in various locations and ensure consistent delivery of services across 16 countries
Empower call centre agent to serve end-customers better
Reduce operational costs in managing legacy systems
Enhance the reporting capability of the systems to generate reports as desired
An automated service delivery mechanism to reduce the overall response time
Centralize and manage service level changes & issues on 24*7*365 basis
ISON along with AVAYA designed and offered contact center technology and managed services solution to reduce costs & increase the performance of the legacy systems residing in silos and accelerate transformation of the operator’s customer service
Automated Contact Center
Integrated IT and BPO Solution
Drives Continuous Process and Performance Improvement